Question 1

How often can I take the supplements?

Accepted Answer

All suggested uses of each supplement are found on the label.  The labels can be read in the store by scrolling through the images.  If you are uncertain of the potential effects of any supplement, with or without any prescription medications, you should consult your healthcare professional before use of any supplements.

Question 2

Where can I find additional information on the supplements?

Accepted Answer

The most common questions about the supplements are regarding their use, flavor, consistency, storage requirements, and expiration.  The skin supplements vary in type, consistency, and use (which is labeled with each bottle).  Only mild and natural scents are apparent in the skin supplements.  The oral supplements are all a sweet (organically and naturally flavored) liquid and are recommended to be used by holding in the mouth, under the tongue, and swishing from 30-90 seconds, in order to fully and sublingually absorb all of the nano-sized nutrients.  The consistency of most of the supplements is that of a very fine oil-based liquid.  It is recommended that you store the supplements at room temperature in a cabinet, closet, or somewhere outside of direct sunlight.  All supplements should be shaken before use, and all supplements have a true two (2) to three (3) year shelf life (depending on the supplement).  If you have further questions about the supplements or any other items, please feel free to email us at info@syrona.org.  Thank you!

Question 3

Where can I find my past orders or subscriptions?

Accepted Answer

All orders and subscriptions for documents, videos, consultations, and online meetings/conferences will be found in the login section on the main +SYRONA website (syrona.org), using the login button in header.  If you are looking for your orders and subscriptions for supplements, you will need to visit the Store page of your sponsor, using their link.  If you need help locating that link, please email us at info@syrona.org and we will assist you.  Thank you!

Question 4

How long will my order take to arrive?

Accepted Answer

Digital downloads should be made available immediately and you should receive an email with instructions.  All tangible/physical items are processed within one to two (1 - 2) business days (unless there is a back order situation) and are shipped out using either USPS or UPS and will arrive according to their standard shipping schedules, after we process the order and hand it off to them.  If you need help locating a shipment or need tracking information, please email us at info@syrona.org.  Thank you!

Question 5

What are +SYRONA's delivery options?

Accepted Answer

Currently we typically use USPS as our main courier, and only ship using standard ground shipping options (unless otherwise requested).  If we are shipping anything outside of the USA we typically use UPS.  If either of those couriers are not suitable for your needs, you should contact us via email (info@syrona.org) before placing your order.  Thank you!

Question 6

Can I pay for expedited shipping?

Accepted Answer

Yes.  Before placing your order online you should email us at info@syrona.org and make a request to expedite your order and we will send you a link to pay for the additional cost of shipping, and then you can place your order online, and be sure to make a note at checkout that you sent your payment for expedited shipping.  Please specify in your initial email what type of expedited shipping you need (i.e. 2nd Day Ground, 2nd Day Air, Next Day Air, etc.) and whether you would like to use USPS or UPS.  Please note that usually UPS is more reliable and on time and USPS is usually a little cheaper.  Also, please note that once we hand off your shipment to the courier, we have no control over the timeline or when it will actually arrive.  If you're requesting and paying for expedited shipping, we will send you a tracking number.

Question 7

How do I get free delivery on +SYRONA supplements and other items?

Accepted Answer

If you subscribe as a Black Diamond Member with +SYRONA, you will receive free shipping, anywhere in the world, and you will have priority member service options for email, calls, events, etc.  Also, any orders over $700 will receive a free shipping credit (refund) if free shipping was not offered at checkout for some reason.  In order to receive your free shipping credit (refund), you must email us at info@syrona.org after placing your order so that we can verify your order and refund you for shipping, if it wasn't granted at checkout.

Question 8

What should I do if my items arrive damaged or do not show up?

Accepted Answer

If your items arrive damaged or simply do not show up at the address you provided to us for shipping, please email us at info@syrona.org and we will be happy to assist you further.  Thank you!

Question 9

Can I cancel or change my order?

Accepted Answer

If your order has not yet been packaged or shipped, we will be happy to help you cancel or change your order.  Please email us at info@syrona.org in order to inquire about order changes.  Thank you!

Question 10

What is +SYRONA's return and refund policy?

Accepted Answer

Our return and refund policy, as well as our 30-day guarantee can be found in the hyper links in the footer of our website (syrona.org).

Question 11

Where is my refund?

Accepted Answer

If we have issued a refund to you, it is done as a refund request through our payment processor, which is a third party financial institution.  Typically refunds take anywhere from five (5) to seven (7) business days (depending on your financial institution's policies and procedures) to show up in your account.  If you still have not received your refund, or you would like to inquire on its status, you will need to contact your financial institution (bank, credit card company, etc.), as we have no control over the funds or how long it takes to be deposited into your account, once we issue the refund.

Question 12

How do I schedule a health session?

Accepted Answer

You may use the Appointments tab in the header of our main website (syrona.org) or write to us at info@syrona.org to schedule a health session.

Question 13

Where can I learn more about the PMA and Affiliate Opportunities?

Accepted Answer

If you are a medical or health professional, or if you are a public figure and/or public speaker, you may write to us at info@syrona.org to inquire about the opportunities with +SYRONA.  If you wish to join the Membership Affiliate Marketing program, to promote +SYRONA and collect revenue sharing, you may sign up by clicking "JOIN NOW" in the header of our website (syrona.org).  If you simply wish to learn more about the PMA and +SYRONA, you can watch the tutorial video (link is found on the Membership page of syrona.org in the header) and/or click on the terms & conditions link in the footer of our website (syrona.org) to read everything in detail.

FAQ

Frequently Asked Questions